Virgin Mobile: We are trying to figure out why we are paying o...
A Virgin Mobile customer review by GetHuman user ~Happy heart from November 25th, 2017
Background on ~Happy heart's case
GetHuman: ~Happy heart - can you tell our other Virgin Mobile customers when your case took place?
~Happy heart: Yes. It was morning, on November 23rd.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Happy heart a list of common Virgin Mobile problems)
~Happy heart: "Lower my bill" was why I was trying to call.
~Happy heart's review of Virgin Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Happy heart: We are trying to figure out why we are paying over *** a month in wifi. The guy had no solution for us we have already paid **.** twice this month already! It's kind of ridiculous I have always been happy with Virginia but not today!
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
~Happy heart: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Happy heart: I'd give them a one out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
~Happy heart: For that I would say five out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
~Happy heart: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Happy heart taken from his Virgin Mobile customer service problem that occurred on November 23rd, 2017.