Virgin Mobile: I was calling to get my account number. Call wa...

A Virgin Mobile customer review by GetHuman user ~splitDiff from November 23rd, 2017

Background on ~splitDiff's case

GetHuman: ~splitDiff - can you tell our other Virgin Mobile customers when your case took place?
~splitDiff: Yup. It was afternoon, on November 16th.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
~splitDiff: I used the 866-402-7366 number I found for on the GetHuman Virgin Mobile customer phone number page I was on: Virgin Mobile Customer Service Phone Number
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~splitDiff a list of common Virgin Mobile problems)
~splitDiff: "Overcharge/Strange charge" was why I was trying to call.

~splitDiff's review of Virgin Mobile customer service

GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~splitDiff: I was calling to get my account number. Call was disconnected at pickup the first time I tried. On the second try the tech was either stupid or intentionally evasive -- "well, there are a lot of enumerations on an account...". After insisting that he give me his best guess on the account number, he fumbled around and found it.
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
~splitDiff: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~splitDiff: I'd give them a one out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
~splitDiff: For that I would say five out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
~splitDiff: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~splitDiff taken from his Virgin Mobile customer service problem that occurred on November 16th, 2017.

Virgin Mobile

3.38 of 5 stars | 235 reviews

~splitDiff's Virgin Mobile Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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