Virgin Mobile: Susan was AMAZING! I was expecting honestly a...
A Virgin Mobile customer review by GetHuman user ~gazelle from November 25th, 2017
Background on ~gazelle's case
GetHuman: ~gazelle - can you tell our other Virgin Mobile customers when your case took place?
~gazelle: Sure. It was morning, on November 20th.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~gazelle a list of common Virgin Mobile problems)
~gazelle: "Track an order" was why I was trying to call.
~gazelle's review of Virgin Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gazelle: Susan was AMAZING! I was expecting honestly a virtual chat which infuriates and only states the obvious. I have * dozen questions, never having done anything prepaid and a spoiled Nextel*Sprint customer for ** years. She was patient, understood and really helped me understand the referral system, activation process and how to buy a monthly plan, all of which I totally did not understand. I am grateful but no automatic survey came up, so I went looking. Just finished chat.
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
~gazelle: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gazelle: I'd give them a five out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
~gazelle: For that I would say one out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
~gazelle: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gazelle taken from his Virgin Mobile customer service problem that occurred on November 20th, 2017.