Virgin Mobile: Virgin has NO Customer Care employees in the US...
A Virgin Mobile customer review by GetHuman user ~b from November 25th, 2017
Background on ~b's case
GetHuman: ~b - can you tell our other Virgin Mobile customers when your case took place?
~b: Yes I can. It was evening, on November 21st.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~b a list of common Virgin Mobile problems)
~b: "Dispute a Charge" was why I was trying to call.
~b's review of Virgin Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~b: Virgin has NO Customer Care employees in the USA. Not sure if there are any from the Virgin Isl or UK. While we are unemployed, underemployed & losing our homes & jobs, Virgin farms all of their work to other countries, but does not employ mainland USA workers. Was told after * calls & ** minute waits to keep calling back & it is the luck of the draw to get a USA rep, which, according to the rep, might be nonexistent, anyway.
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
~b: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~b: I'd give them a five out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
~b: For that I would say four out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
~b: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~b taken from his Virgin Mobile customer service problem that occurred on November 21st, 2017.