Virgin Mobile: I call and women name Anita that was customer s...
A Virgin Mobile customer review by GetHuman user ~mvaldes from November 21st, 2017
Background on ~mvaldes's case
GetHuman: ~mvaldes - can you tell our other Virgin Mobile customers when your case took place?
~mvaldes: Yes. It was afternoon, on November 17th.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~mvaldes a list of common Virgin Mobile problems)
~mvaldes: "Device Support" was why I was trying to call.
~mvaldes's review of Virgin Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mvaldes: I call and women name Anita that was customer services that help me on Friday April **, and I was phone Thursday night with one the customer service and he try to me help but he did not do the job right and Anita really help on Friday mid-morning at **:am and Anita told me everything going on with my phone and then Anita Call me back at *:** Friday after noon and Anita stay on phone with me and it was time for Anita to go home but Anita want to make sure I was getting the help I need it for my phone and I thank you Anita from bottom of my heart for help me and then Anita transfer the call to women name Michelle and Michelle was not good of Customer Service as Anita please tell Anita thank you and my phone is working now
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
~mvaldes: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mvaldes: I'd give them a two out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
~mvaldes: For that I would say three out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
~mvaldes: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mvaldes taken from his Virgin Mobile customer service problem that occurred on November 17th, 2017.