Virgin Mobile: the second time i contacted them went much bett...
A Virgin Mobile customer review by GetHuman user ~joshua hayes from November 16th, 2017
Background on ~joshua hayes's case
GetHuman: ~joshua hayes - can you tell our other Virgin Mobile customers when your case took place?
~joshua hayes: Sure. It was afternoon, on November 12th.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~joshua hayes a list of common Virgin Mobile problems)
~joshua hayes: "Pay bill" was why I was trying to call.
~joshua hayes's review of Virgin Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~joshua hayes: the second time i contacted them went much better the man was knowledgeable and informed me that the files from the google play store would not be recognized on the computer i was using and to try a newer computer it worked i was then able to upload the "linkin park meteora" wma files to my phone
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
~joshua hayes: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~joshua hayes: I'd give them a three out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
~joshua hayes: For that I would say two out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
~joshua hayes: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~joshua hayes taken from his Virgin Mobile customer service problem that occurred on November 12th, 2017.