Vision Services Plan: Very helpful. Answered my questions very well...
A Vision Services Plan customer review by GetHuman user ~HappyCustomer from November 7th, 2017
Background on ~HappyCustomer's case
GetHuman: ~HappyCustomer - can you tell our other Vision Services Plan customers when your case took place?
~HappyCustomer: Yup. It was afternoon, on November 5th.
GetHuman: Did you reach out to Vision Services Plan, and if so, how?
GetHuman: And which of these common Vision Services Plan customer issues best describes the reason you wanted to talk to them?
(Shows ~HappyCustomer a list of common Vision Services Plan problems)
~HappyCustomer: "Renew coverage" was why I was trying to call.
~HappyCustomer's review of Vision Services Plan customer service
GetHuman: So how would you sum up your experience for GetHuman's Vision Services Plan customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~HappyCustomer: Very helpful. Answered my questions very well. This tip works great! I chose to give my member id then paused give it, twice and it asked if I wanted to speak to a rep.
GetHuman: Let's quantify your experience contacting Vision Services Plan. On a scale of 1 to 5, how easy is it go get help on a Vision Services Plan problem?
~HappyCustomer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~HappyCustomer: I'd give them a five out of five on communication.
GetHuman: And what about Vision Services Plan's ability to quickly and effectively address your problem?
~HappyCustomer: For that I would say three out of five.
GetHuman: And finally- any advice for other Vision Services Plan customers?
~HappyCustomer: Call them early in the day or late. Don't forget any personal or account information you might need for Vision Services Plan to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~HappyCustomer taken from his Vision Services Plan customer service problem that occurred on November 5th, 2017.
Vision Services Plan
3.00 of 5 stars | 12 reviews
~HappyCustomer's Vision Services Plan Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars
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