VitalChek: I had a horrible experience working with Vital...
A VitalChek customer review by GetHuman user ~madatvitalchek from November 17th, 2017
Background on ~madatvitalchek's case
GetHuman: ~madatvitalchek - can you tell our other VitalChek customers when your case took place?
~madatvitalchek: Yes. It was evening, on November 8th.
GetHuman: Did you reach out to VitalChek, and if so, how?
GetHuman: And which of these common VitalChek customer issues best describes the reason you wanted to talk to them?
(Shows ~madatvitalchek a list of common VitalChek problems)
~madatvitalchek: "Update Order" was why I was trying to call.
~madatvitalchek's review of VitalChek customer service
GetHuman: So how would you sum up your experience for GetHuman's VitalChek customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~madatvitalchek: I had a horrible experience working with Vital Chek. They could not find my marriage certificate, so I was sent a list of all of the county clerks offices in my states, saying to contact the county clerk's office directly. After * minutes on the phone with the clerk's office, they had found my marriage certificate and said they would sent it out the door that day. When I called vital check to complain and ask for a partial refund, they said they wouldn't, even though my receipt says "The Certificate Fee supports the cost of searching for the record. If no record is found, you will be notified by the agency and the Certificate Fee may be retained. The VitalChek Processing Fee supports the online ordering process and expediting the request. If the order is cancelled, the VitalChek Processing Fee will still be charged."*The Certificate Fee MAY be retained. This says nothing about the processing fee or the expedite fee that it made me sign up for, I didn't have a choice on whether or n
GetHuman: Let's quantify your experience contacting VitalChek. On a scale of 1 to 5, how easy is it go get help on a VitalChek problem?
~madatvitalchek: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~madatvitalchek: I'd give them a one out of five on communication.
GetHuman: And what about VitalChek's ability to quickly and effectively address your problem?
~madatvitalchek: For that I would say four out of five.
GetHuman: And finally- any advice for other VitalChek customers?
~madatvitalchek: Call them early in the day or late. Don't forget any personal or account information you might need for VitalChek to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~madatvitalchek taken from his VitalChek customer service problem that occurred on November 8th, 2017.