VitalChek: I ordered a copy of my birth certificate on noo...
A VitalChek customer review by GetHuman user ~Glenn Bergen from November 6th, 2017
Background on ~Glenn Bergen's case
GetHuman: ~Glenn Bergen - can you tell our other VitalChek customers when your case took place?
~Glenn Bergen: Sure. It was late at night, on November 1st.
GetHuman: Did you reach out to VitalChek, and if so, how?
GetHuman: And which of these common VitalChek customer issues best describes the reason you wanted to talk to them?
(Shows ~Glenn Bergen a list of common VitalChek problems)
~Glenn Bergen: "Track an Order" was why I was trying to call.
~Glenn Bergen's review of VitalChek customer service
GetHuman: So how would you sum up your experience for GetHuman's VitalChek customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Glenn Bergen: I ordered a copy of my birth certificate on noon Monday, the UPS showed up about * PM on Weds. NOW THAT IS SERVICE...!!!
GetHuman: Let's quantify your experience contacting VitalChek. On a scale of 1 to 5, how easy is it go get help on a VitalChek problem?
~Glenn Bergen: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Glenn Bergen: I'd give them a one out of five on communication.
GetHuman: And what about VitalChek's ability to quickly and effectively address your problem?
~Glenn Bergen: For that I would say four out of five.
GetHuman: And finally- any advice for other VitalChek customers?
~Glenn Bergen: Call them early in the day or late. Don't forget any personal or account information you might need for VitalChek to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Glenn Bergen taken from his VitalChek customer service problem that occurred on November 1st, 2017.