VitalChek: I ordered both a birth certificate and marriage...
A VitalChek customer review by GetHuman user GetHuman-310261 from November 21st, 2017
Background on GetHuman-310261's case
GetHuman: GetHuman-310261 - can you tell our other VitalChek customers when your case took place?
GetHuman-310261: Sure. It was morning, on November 20th.
GetHuman: Did you reach out to VitalChek, and if so, how?
GetHuman: And which of these common VitalChek customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-310261 a list of common VitalChek problems)
GetHuman-310261: "Track an Order" was why I was trying to call.
GetHuman-310261's review of VitalChek customer service
GetHuman: So how would you sum up your experience for GetHuman's VitalChek customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-310261: I ordered both a birth certificate and marriage licence for my mother.Charged for both. They were unable to find marriage licence however they charged me for both and refused to give me a refund despite their having made an error in finding it.Do not do business with them.They are dishonest and do not care once they have your money.
GetHuman: Let's quantify your experience contacting VitalChek. On a scale of 1 to 5, how easy is it go get help on a VitalChek problem?
GetHuman-310261: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-310261: I'd give them a two out of five on communication.
GetHuman: And what about VitalChek's ability to quickly and effectively address your problem?
GetHuman-310261: For that I would say one out of five.
GetHuman: And finally- any advice for other VitalChek customers?
GetHuman-310261: Call them early in the day or late. Don't forget any personal or account information you might need for VitalChek to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-310261 taken from his VitalChek customer service problem that occurred on November 20th, 2017.