VitalChek: I placed an order and had to submit the documen...
A VitalChek customer review by GetHuman user ~LegalEagle from November 25th, 2017
Background on ~LegalEagle's case
GetHuman: ~LegalEagle - can you tell our other VitalChek customers when your case took place?
~LegalEagle: Yeah. It was afternoon, on November 23rd.
GetHuman: Did you reach out to VitalChek, and if so, how?
GetHuman: And which of these common VitalChek customer issues best describes the reason you wanted to talk to them?
(Shows ~LegalEagle a list of common VitalChek problems)
~LegalEagle: "Update Order" was why I was trying to call.
~LegalEagle's review of VitalChek customer service
GetHuman: So how would you sum up your experience for GetHuman's VitalChek customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LegalEagle: I placed an order and had to submit the documents * times -- one month and half later I am still waiting for the document. I have placed numerous calls to see what the issue is and they keep updating their system to have this document released. To date I am still waiting. No document but they collected their processing fee on my card. Total waste of time -- I was better off writing to get the certificate by snail mail.
GetHuman: Let's quantify your experience contacting VitalChek. On a scale of 1 to 5, how easy is it go get help on a VitalChek problem?
~LegalEagle: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LegalEagle: I'd give them a two out of five on communication.
GetHuman: And what about VitalChek's ability to quickly and effectively address your problem?
~LegalEagle: For that I would say five out of five.
GetHuman: And finally- any advice for other VitalChek customers?
~LegalEagle: Call them early in the day or late. Don't forget any personal or account information you might need for VitalChek to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LegalEagle taken from his VitalChek customer service problem that occurred on November 23rd, 2017.