VitalChek: Waste of $. Ordered Marriage Cert. Got multiple...
A VitalChek customer review by GetHuman user ~Pain in the A from November 24th, 2017
Background on ~Pain in the A's case
GetHuman: ~Pain in the A - can you tell our other VitalChek customers when your case took place?
~Pain in the A: Yes. It was middle of the night, on November 16th.
GetHuman: Did you reach out to VitalChek, and if so, how?
GetHuman: And which of these common VitalChek customer issues best describes the reason you wanted to talk to them?
(Shows ~Pain in the A a list of common VitalChek problems)
~Pain in the A: "Update Order" was why I was trying to call.
~Pain in the A's review of VitalChek customer service
GetHuman: So how would you sum up your experience for GetHuman's VitalChek customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pain in the A: Waste of $. Ordered Marriage Cert. Got multiple emails about problems w*order. *st, notary seal info wasn't dark enough, told to darken w*pencil & resend. Next, there was confusion as to parties on the Cert - told I listed me as Groom & husband as Bride. Not that stupid, so I went thru order process online again to see what I did wrong. Page where u provide parties to marriage only lists Party A & Party B & instructs to list just as on Cert - doesn't indicate which party is bride or groom. Followed instruc. to a T. Delayed order & delivery. Only thing I didn't have to do w*this co. was provide cashier's check or MO & go to the PO. Had to go to bank for notary anyway. Regret going thru *rd party for this.
GetHuman: Let's quantify your experience contacting VitalChek. On a scale of 1 to 5, how easy is it go get help on a VitalChek problem?
~Pain in the A: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pain in the A: I'd give them a five out of five on communication.
GetHuman: And what about VitalChek's ability to quickly and effectively address your problem?
~Pain in the A: For that I would say three out of five.
GetHuman: And finally- any advice for other VitalChek customers?
~Pain in the A: Call them early in the day or late. Don't forget any personal or account information you might need for VitalChek to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pain in the A taken from his VitalChek customer service problem that occurred on November 16th, 2017.