VitalChek: literally the WORST company I have EVER EVER de...
A VitalChek customer review by GetHuman user ~taylor17 from November 21st, 2017
Background on ~taylor17's case
GetHuman: ~taylor17 - can you tell our other VitalChek customers when your case took place?
~taylor17: Yes. It was afternoon, on November 12th.
GetHuman: Did you reach out to VitalChek, and if so, how?
GetHuman: And which of these common VitalChek customer issues best describes the reason you wanted to talk to them?
(Shows ~taylor17 a list of common VitalChek problems)
~taylor17: "Update Order" was why I was trying to call.
~taylor17's review of VitalChek customer service
GetHuman: So how would you sum up your experience for GetHuman's VitalChek customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~taylor17: literally the WORST company I have EVER EVER dealt with! ordered a birth certificate over * months ago still have not received it. they said they mailed it out a week ago (so it took * months to process it!) and it still not here! they are costing me over $**** dollars for a trip i saved for all through college as a graduation gift. My birth certificate was stolen, so i ordered another one through them months ago. Still havent received it, havent been able to get a passport. the trip cannot be moved. FURIOUS AND HEART BROKEN
GetHuman: Let's quantify your experience contacting VitalChek. On a scale of 1 to 5, how easy is it go get help on a VitalChek problem?
~taylor17: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~taylor17: I'd give them a two out of five on communication.
GetHuman: And what about VitalChek's ability to quickly and effectively address your problem?
~taylor17: For that I would say three out of five.
GetHuman: And finally- any advice for other VitalChek customers?
~taylor17: Call them early in the day or late. Don't forget any personal or account information you might need for VitalChek to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~taylor17 taken from his VitalChek customer service problem that occurred on November 12th, 2017.