This was the second time i've used vitalchek.Ha...
A VitalChek customer review by GetHuman user ~KIMBRA from November 22nd, 2017
Background on ~KIMBRA's case
GetHuman: ~KIMBRA - can you tell our other VitalChek customers when your case took place?
~KIMBRA: Yup. It was morning, on November 17th.
GetHuman: Did you reach out to VitalChek, and if so, how?
GetHuman: And which of these common VitalChek customer issues best describes the reason you wanted to talk to them?
(Shows ~KIMBRA a list of common VitalChek problems)
~KIMBRA: "Dispute a Charge" was why I was trying to call.
~KIMBRA's review of VitalChek customer service
GetHuman: So how would you sum up your experience for GetHuman's VitalChek customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~KIMBRA: This was the second time i've used vitalchek.Had a little problem with a form, but that was partially my fault.I did'nt have an extremely long wait when I called.A couple of the people i spoke with could have explained things better, but finally got a lady who helped me alot.As soon as that issue was cleared, my cert.was here the very next day.Same with the first cert. I ordered.They were both here FAST.
GetHuman: Let's quantify your experience contacting VitalChek. On a scale of 1 to 5, how easy is it go get help on a VitalChek problem?
~KIMBRA: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~KIMBRA: I'd give them a five out of five on communication.
GetHuman: And what about VitalChek's ability to quickly and effectively address your problem?
~KIMBRA: For that I would say two out of five.
GetHuman: And finally- any advice for other VitalChek customers?
~KIMBRA: Call them early in the day or late. Don't forget any personal or account information you might need for VitalChek to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~KIMBRA taken from his VitalChek customer service problem that occurred on November 17th, 2017.