Vodacom: There should be a facility to leave your contac...
A Vodacom customer review by GetHuman user ~NAD MOODLEY from November 10th, 2017
Background on ~NAD MOODLEY's case
GetHuman: ~NAD MOODLEY - can you tell our other Vodacom customers when your case took place?
~NAD MOODLEY: Yup. It was late at night, on November 7th.
GetHuman: Did you reach out to Vodacom, and if so, how?
GetHuman: And which of these common Vodacom customer issues best describes the reason you wanted to talk to them?
(Shows ~NAD MOODLEY a list of common Vodacom problems)
~NAD MOODLEY: "Complaint" was why I was trying to call.
~NAD MOODLEY's review of Vodacom customer service
GetHuman: So how would you sum up your experience for GetHuman's Vodacom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NAD MOODLEY: There should be a facility to leave your contact number for an agent to call-back, and not wait for ever and a day
GetHuman: Let's quantify your experience contacting Vodacom. On a scale of 1 to 5, how easy is it go get help on a Vodacom problem?
~NAD MOODLEY: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NAD MOODLEY: I'd give them a one out of five on communication.
GetHuman: And what about Vodacom's ability to quickly and effectively address your problem?
~NAD MOODLEY: For that I would say one out of five.
GetHuman: And finally- any advice for other Vodacom customers?
~NAD MOODLEY: Call them early in the day or late. Don't forget any personal or account information you might need for Vodacom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NAD MOODLEY taken from his Vodacom customer service problem that occurred on November 7th, 2017.