Vodafone (Germany): I was prepared to wait but they answered in les...
A Vodafone (Germany) customer review by GetHuman user ~leaving germany from November 18th, 2017
Background on ~leaving germany's case
GetHuman: ~leaving germany - can you tell our other Vodafone (Germany) customers when your case took place?
~leaving germany: Sure. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Vodafone (Germany), and if so, how?
GetHuman: And which of these common Vodafone (Germany) customer issues best describes the reason you wanted to talk to them?
(Shows ~leaving germany a list of common Vodafone (Germany) problems)
~leaving germany: "Service problem" was why I was trying to call.
~leaving germany's review of Vodafone (Germany) customer service
GetHuman: So how would you sum up your experience for GetHuman's Vodafone (Germany) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~leaving germany: I was prepared to wait but they answered in less than * minute. The jerk at the store was totally wrong about how to cancel service. The nice lady on the phone made it very easy, told me what forms to send and suggested that I send attention her and she will continue to follow up on my behalf.
GetHuman: Let's quantify your experience contacting Vodafone (Germany). On a scale of 1 to 5, how easy is it go get help on a Vodafone (Germany) problem?
~leaving germany: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~leaving germany: I'd give them a two out of five on communication.
GetHuman: And what about Vodafone (Germany)'s ability to quickly and effectively address your problem?
~leaving germany: For that I would say one out of five.
GetHuman: And finally- any advice for other Vodafone (Germany) customers?
~leaving germany: Call them early in the day or late. Don't forget any personal or account information you might need for Vodafone (Germany) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~leaving germany taken from his Vodafone (Germany) customer service problem that occurred on November 16th, 2017.