Vodafone (Germany): The worst telecomunication company, they do not...
A Vodafone (Germany) customer review by GetHuman user ~O morillas from November 21st, 2017
Background on ~O morillas's case
GetHuman: ~O morillas - can you tell our other Vodafone (Germany) customers when your case took place?
~O morillas: Yup. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Vodafone (Germany), and if so, how?
GetHuman: And which of these common Vodafone (Germany) customer issues best describes the reason you wanted to talk to them?
(Shows ~O morillas a list of common Vodafone (Germany) problems)
~O morillas: "Complaint" was why I was trying to call.
~O morillas's review of Vodafone (Germany) customer service
GetHuman: So how would you sum up your experience for GetHuman's Vodafone (Germany) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~O morillas: The worst telecomunication company, they do not have a real customer service attention, they don't support you at any time. I sent a formal letter * moths ahead of the expiration of contract and they disconected the line just * days later. They recognized the error but did not provide any solution * wekks later. Please try to hire a different company otherwise you will expirience an awful service. * times a get their services in * different countries * times that I was in troubles. VODAFONE TOTAL DISASTER. I will continue participating in many other internet forums
GetHuman: Let's quantify your experience contacting Vodafone (Germany). On a scale of 1 to 5, how easy is it go get help on a Vodafone (Germany) problem?
~O morillas: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~O morillas: I'd give them a one out of five on communication.
GetHuman: And what about Vodafone (Germany)'s ability to quickly and effectively address your problem?
~O morillas: For that I would say four out of five.
GetHuman: And finally- any advice for other Vodafone (Germany) customers?
~O morillas: Call them early in the day or late. Don't forget any personal or account information you might need for Vodafone (Germany) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~O morillas taken from his Vodafone (Germany) customer service problem that occurred on November 14th, 2017.