Vodafone (Germany): it is next to impossible to get a prompt respon...
A Vodafone (Germany) customer review by GetHuman user GetHuman-319883 from November 9th, 2017
Background on GetHuman-319883's case
GetHuman: GetHuman-319883 - can you tell our other Vodafone (Germany) customers when your case took place?
GetHuman-319883: Yup. It was evening, on October 31st.
GetHuman: Did you reach out to Vodafone (Germany), and if so, how?
GetHuman: And which of these common Vodafone (Germany) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-319883 a list of common Vodafone (Germany) problems)
GetHuman-319883: "Change plan" was why I was trying to call.
GetHuman-319883's review of Vodafone (Germany) customer service
GetHuman: So how would you sum up your experience for GetHuman's Vodafone (Germany) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-319883: it is next to impossible to get a prompt response..if they say they will call you back, you don't know when..and if you miss it then forget it..moreover each hotline number gives you another hotline number..and it goes on...
GetHuman: Let's quantify your experience contacting Vodafone (Germany). On a scale of 1 to 5, how easy is it go get help on a Vodafone (Germany) problem?
GetHuman-319883: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-319883: I'd give them a one out of five on communication.
GetHuman: And what about Vodafone (Germany)'s ability to quickly and effectively address your problem?
GetHuman-319883: For that I would say one out of five.
GetHuman: And finally- any advice for other Vodafone (Germany) customers?
GetHuman-319883: Call them early in the day or late. Don't forget any personal or account information you might need for Vodafone (Germany) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-319883 taken from his Vodafone (Germany) customer service problem that occurred on October 31st, 2017.