Volkswagen: Customer service was polite but still could not...
A Volkswagen customer review by GetHuman user ~talkred from November 15th, 2017
Background on ~talkred's case
GetHuman: ~talkred - can you tell our other Volkswagen customers when your case took place?
~talkred: Yeah. It was afternoon, on November 6th.
GetHuman: Did you reach out to Volkswagen, and if so, how?
GetHuman: And which of these common Volkswagen customer issues best describes the reason you wanted to talk to them?
(Shows ~talkred a list of common Volkswagen problems)
~talkred: "Returns" was why I was trying to call.
~talkred's review of Volkswagen customer service
GetHuman: So how would you sum up your experience for GetHuman's Volkswagen customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~talkred: Customer service was polite but still could not help me solve my problem, got same old answer car not under warranty owner must pay. Google this problem of springs coming off bottom of seats lots of customers having this same problem wondering why VW did not recall or come up with a fix for customers besides replacing under carriage of seat which was a expensive cost to consumer.
GetHuman: Let's quantify your experience contacting Volkswagen. On a scale of 1 to 5, how easy is it go get help on a Volkswagen problem?
~talkred: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~talkred: I'd give them a two out of five on communication.
GetHuman: And what about Volkswagen's ability to quickly and effectively address your problem?
~talkred: For that I would say three out of five.
GetHuman: And finally- any advice for other Volkswagen customers?
~talkred: Call them early in the day or late. Don't forget any personal or account information you might need for Volkswagen to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~talkred taken from his Volkswagen customer service problem that occurred on November 6th, 2017.