WOW!: They quoted me a price of **.** a month and I m...
A WOW! customer review by GetHuman user GetHuman-438817 from November 25th, 2017
Background on GetHuman-438817's case
GetHuman: GetHuman-438817 - can you tell our other WOW! customers when your case took place?
GetHuman-438817: Yeah. It was evening, on November 16th.
GetHuman: Did you reach out to WOW!, and if so, how?
GetHuman: And which of these common WOW! customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-438817 a list of common WOW! problems)
GetHuman-438817: "Cancel My Services" was why I was trying to call.
GetHuman-438817's review of WOW! customer service
GetHuman: So how would you sum up your experience for GetHuman's WOW! customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-438817: They quoted me a price of **.** a month and I mad sure and asked if that was exactly why we were going to pay. First and second bill and now third bill have been ***.**. For the first month we didn't even have the cable box on it was broken and they took there sweet *** time getting to fix it I absolutely despise wow cable and i would not have it if it was not the only provider in our area
GetHuman: Let's quantify your experience contacting WOW!. On a scale of 1 to 5, how easy is it go get help on a WOW! problem?
GetHuman-438817: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-438817: I'd give them a one out of five on communication.
GetHuman: And what about WOW!'s ability to quickly and effectively address your problem?
GetHuman-438817: For that I would say four out of five.
GetHuman: And finally- any advice for other WOW! customers?
GetHuman-438817: Call them early in the day or late. Don't forget any personal or account information you might need for WOW! to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-438817 taken from his WOW! customer service problem that occurred on November 16th, 2017.