Wacom: took almost a month to get my tablet ship to Wa...
A Wacom customer review by GetHuman user ~glenn from November 26th, 2017
Background on ~glenn's case
GetHuman: ~glenn - can you tell our other Wacom customers when your case took place?
~glenn: Yes. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Wacom, and if so, how?
GetHuman: And which of these common Wacom customer issues best describes the reason you wanted to talk to them?
(Shows ~glenn a list of common Wacom problems)
~glenn: "Make a purchase" was why I was trying to contact.
~glenn's review of Wacom customer service
GetHuman: So how would you sum up your experience for GetHuman's Wacom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~glenn: took almost a month to get my tablet ship to Wacom for repair. the wait response from Wacom customer care is about *-* days, can't even get a same day response.
GetHuman: Let's quantify your experience contacting Wacom. On a scale of 1 to 5, how easy is it go get help on a Wacom problem?
~glenn: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~glenn: I'd give them a two out of five on communication.
GetHuman: And what about Wacom's ability to quickly and effectively address your problem?
~glenn: For that I would say three out of five.
GetHuman: And finally- any advice for other Wacom customers?
~glenn: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Wacom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~glenn taken from his Wacom customer service problem that occurred on November 20th, 2017.
Wacom
1.00 of 5 stars | 3 reviews
~glenn's Wacom Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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