WageWorks: I would never use them again for Dependant Care...
A WageWorks customer review by GetHuman user ~Unhappy from November 18th, 2017
Background on ~Unhappy's case
GetHuman: ~Unhappy - can you tell our other WageWorks customers when your case took place?
~Unhappy: Yup. It was late at night, on November 11th.
GetHuman: Did you reach out to WageWorks, and if so, how?
GetHuman: And which of these common WageWorks customer issues best describes the reason you wanted to talk to them?
(Shows ~Unhappy a list of common WageWorks problems)
~Unhappy: "Overcharge/Strange charge" was why I was trying to call.
~Unhappy's review of WageWorks customer service
GetHuman: So how would you sum up your experience for GetHuman's WageWorks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unhappy: I would never use them again for Dependant Care Account. They continually lost my paperwork did nothing to resolve my issue after providing the paperwork * times. To sum it up plain and simple don't use them at all it isn't worth the headache to get reimbursed for the money all you get is excuses. I would recommend you go out on the web and read what others have stated as well. The worst simply!!
GetHuman: Let's quantify your experience contacting WageWorks. On a scale of 1 to 5, how easy is it go get help on a WageWorks problem?
~Unhappy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unhappy: I'd give them a two out of five on communication.
GetHuman: And what about WageWorks's ability to quickly and effectively address your problem?
~Unhappy: For that I would say five out of five.
GetHuman: And finally- any advice for other WageWorks customers?
~Unhappy: Call them early in the day or late. Don't forget any personal or account information you might need for WageWorks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unhappy taken from his WageWorks customer service problem that occurred on November 11th, 2017.