Have called WageWorks customer service * times...
A WageWorks customer review by GetHuman user ~JM from November 11th, 2017
Background on ~JM's case
GetHuman: ~JM - can you tell our other WageWorks customers when your case took place?
~JM: Yes I can. It was evening, on November 7th.
GetHuman: Did you reach out to WageWorks, and if so, how?
GetHuman: And which of these common WageWorks customer issues best describes the reason you wanted to talk to them?
(Shows ~JM a list of common WageWorks problems)
~JM: "Renew coverage" was why I was trying to call.
~JM's review of WageWorks customer service
GetHuman: So how would you sum up your experience for GetHuman's WageWorks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JM: Have called WageWorks customer service * times in the past * months. They took money from my paycheck each month, but cannot get the fund transferred to my commuter card. There were a card serial number issue at the beginning and it supposed to be corrected on their system after the first call. But after * months with more than * phone calls, including taking to a supervisor, they still cannot get their work fixed. My money is accumulating at WageWorks that I cannot reach, not mentioning that I have to take extra few minutes each day to pay my commute at the ticket booth. At the end, I decide to cancel my benefit to stop WageWorks from taking my money each month (they already took * months of money from my paycheck) and pray that I will not change job so I will still taking the public transportation and I will get a chance to use the sitting money if WageWorks can ever find a competent worker to get their job done.
GetHuman: Let's quantify your experience contacting WageWorks. On a scale of 1 to 5, how easy is it go get help on a WageWorks problem?
~JM: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JM: I'd give them a three out of five on communication.
GetHuman: And what about WageWorks's ability to quickly and effectively address your problem?
~JM: For that I would say one out of five.
GetHuman: And finally- any advice for other WageWorks customers?
~JM: Call them early in the day or late. Don't forget any personal or account information you might need for WageWorks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JM taken from his WageWorks customer service problem that occurred on November 7th, 2017.