WageWorks: I was very disappointed working with this compa...
A WageWorks customer review by GetHuman user ~M K from November 27th, 2017
Background on ~M K's case
GetHuman: ~M K - can you tell our other WageWorks customers when your case took place?
~M K: Yes I can. It was evening, on November 18th.
GetHuman: Did you reach out to WageWorks, and if so, how?
GetHuman: And which of these common WageWorks customer issues best describes the reason you wanted to talk to them?
(Shows ~M K a list of common WageWorks problems)
~M K: "Update account information" was why I was trying to call.
~M K's review of WageWorks customer service
GetHuman: So how would you sum up your experience for GetHuman's WageWorks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~M K: I was very disappointed working with this company. Let's start with the big one. They don't notify you if you have a balance at the end of the year. I had a healthcare provider refund my FSA and didn't know about it. WageWorks was more than happy to keep my money and not notify me. They will notify you of everything else. I'm sorry, but that is suspect behavior. Beyond that, working with their customer support is really bad. They usually can't answer questions and if you try to get a supervisor on the phone they won't easily do that. Even at the supervisor level getting an answer is tough. They are really good at giving you the run around. State insurance agencies should be taking a look at their deceitful practices.
GetHuman: Let's quantify your experience contacting WageWorks. On a scale of 1 to 5, how easy is it go get help on a WageWorks problem?
~M K: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~M K: I'd give them a four out of five on communication.
GetHuman: And what about WageWorks's ability to quickly and effectively address your problem?
~M K: For that I would say five out of five.
GetHuman: And finally- any advice for other WageWorks customers?
~M K: Call them early in the day or late. Don't forget any personal or account information you might need for WageWorks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~M K taken from his WageWorks customer service problem that occurred on November 18th, 2017.