WageWorks: entering the ****s at each prompt resulted in n...
A WageWorks customer review by GetHuman user ~SF Cobra appeal from November 28th, 2017
Background on ~SF Cobra appeal's case
GetHuman: ~SF Cobra appeal - can you tell our other WageWorks customers when your case took place?
~SF Cobra appeal: Yeah. It was middle of the night, on November 25th.
GetHuman: Did you reach out to WageWorks, and if so, how?
GetHuman: And which of these common WageWorks customer issues best describes the reason you wanted to talk to them?
(Shows ~SF Cobra appeal a list of common WageWorks problems)
~SF Cobra appeal: "Renew coverage" was why I was trying to call.
~SF Cobra appeal's review of WageWorks customer service
GetHuman: So how would you sum up your experience for GetHuman's WageWorks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SF Cobra appeal: entering the ****s at each prompt resulted in no wait for a customer service rep. However the department I reached was the commuter check department and NOT the COBRA appeals department, which was what I wanted.
GetHuman: Let's quantify your experience contacting WageWorks. On a scale of 1 to 5, how easy is it go get help on a WageWorks problem?
~SF Cobra appeal: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SF Cobra appeal: I'd give them a five out of five on communication.
GetHuman: And what about WageWorks's ability to quickly and effectively address your problem?
~SF Cobra appeal: For that I would say one out of five.
GetHuman: And finally- any advice for other WageWorks customers?
~SF Cobra appeal: Call them early in the day or late. Don't forget any personal or account information you might need for WageWorks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SF Cobra appeal taken from his WageWorks customer service problem that occurred on November 25th, 2017.