WageWorks: Rep could barely speak English (I assumed she w...
A WageWorks customer review by GetHuman user ~CR from November 19th, 2017
Background on ~CR's case
GetHuman: ~CR - can you tell our other WageWorks customers when your case took place?
~CR: Yeah. It was evening, on November 14th.
GetHuman: Did you reach out to WageWorks, and if so, how?
GetHuman: And which of these common WageWorks customer issues best describes the reason you wanted to talk to them?
(Shows ~CR a list of common WageWorks problems)
~CR: "Get insurance" was why I was trying to call.
~CR's review of WageWorks customer service
GetHuman: So how would you sum up your experience for GetHuman's WageWorks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CR: Rep could barely speak English (I assumed she was in India or outsourced country call center). I asked a very simple FSA question about a standard drug store item and she asked if a foot insole was a medical procedure or operation type (yes Dr Scholl's foot insole). Dreadful customer service -- I ended the call by stating "The item I am asking would be known to you if you were located in the United States and shopped at a drug store. I am disconnecting this call and will try back to speak with someone in the United States who can assist me."
GetHuman: Let's quantify your experience contacting WageWorks. On a scale of 1 to 5, how easy is it go get help on a WageWorks problem?
~CR: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CR: I'd give them a five out of five on communication.
GetHuman: And what about WageWorks's ability to quickly and effectively address your problem?
~CR: For that I would say one out of five.
GetHuman: And finally- any advice for other WageWorks customers?
~CR: Call them early in the day or late. Don't forget any personal or account information you might need for WageWorks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CR taken from his WageWorks customer service problem that occurred on November 14th, 2017.