WalMart.com: Pleasingly surprised, CS supervisor Dana C. did...
A WalMart.com customer review by GetHuman user ~Sean near Denver, CO from November 19th, 2017
Background on ~Sean near Denver, CO's case
GetHuman: ~Sean near Denver, CO - can you tell our other WalMart.com customers when your case took place?
~Sean near Denver, CO: Yes. It was afternoon, on November 18th.
GetHuman: Did you reach out to WalMart.com, and if so, how?
GetHuman: And which of these common WalMart.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Sean near Denver, CO a list of common WalMart.com problems)
~Sean near Denver, CO: "Warranty claim" was why I was trying to call.
~Sean near Denver, CO's review of WalMart.com customer service
GetHuman: So how would you sum up your experience for GetHuman's WalMart.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sean near Denver, CO: Pleasingly surprised, CS supervisor Dana C. did everything she could to address my missing XMAS gift, giving me a more expensive substitute from a local store in the end. Though ** minute wait is too long, it was worth it with such fine service!
GetHuman: Let's quantify your experience contacting WalMart.com. On a scale of 1 to 5, how easy is it go get help on a WalMart.com problem?
~Sean near Denver, CO: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sean near Denver, CO: I'd give them a one out of five on communication.
GetHuman: And what about WalMart.com's ability to quickly and effectively address your problem?
~Sean near Denver, CO: For that I would say two out of five.
GetHuman: And finally- any advice for other WalMart.com customers?
~Sean near Denver, CO: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for WalMart.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sean near Denver, CO taken from his WalMart.com customer service problem that occurred on November 18th, 2017.