WalMart: I had ordered * items that were to be shipped o...
A WalMart customer review by GetHuman user GetHuman-351026 from November 26th, 2017
Background on GetHuman-351026's case
GetHuman: GetHuman-351026 - can you tell our other WalMart customers when your case took place?
GetHuman-351026: Sure. It was afternoon, on November 18th.
GetHuman: Did you reach out to WalMart, and if so, how?
GetHuman: And which of these common WalMart customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-351026 a list of common WalMart problems)
GetHuman-351026: "Cancel order" was why I was trying to call.
GetHuman-351026's review of WalMart customer service
GetHuman: So how would you sum up your experience for GetHuman's WalMart customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-351026: I had ordered * items that were to be shipped one week ago. I saw the status for my order in waiting for all this time I finally found this number-not easy to find customer service number to find out what was going on with my order. Customer service simply stated they do not know what's wrong and why they could not process it. I asked what would have happened if I did not call and again the answer was I do not know. Horrible customer service. Let's see ho long it takes to get my money back.
GetHuman: Let's quantify your experience contacting WalMart. On a scale of 1 to 5, how easy is it go get help on a WalMart problem?
GetHuman-351026: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-351026: I'd give them a one out of five on communication.
GetHuman: And what about WalMart's ability to quickly and effectively address your problem?
GetHuman-351026: For that I would say four out of five.
GetHuman: And finally- any advice for other WalMart customers?
GetHuman-351026: Call them early in the day or late. Don't forget any personal or account information you might need for WalMart to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-351026 taken from his WalMart customer service problem that occurred on November 18th, 2017.