Walmart Product Care Plan: I have a prepaid phone under $*** from Straight...
A Walmart Product Care Plan customer review by GetHuman user ~rspmobile from November 16th, 2017
Background on ~rspmobile's case
GetHuman: ~rspmobile - can you tell our other Walmart Product Care Plan customers when your case took place?
~rspmobile: Yeah. It was afternoon, on November 8th.
GetHuman: Did you reach out to Walmart Product Care Plan, and if so, how?
GetHuman: And which of these common Walmart Product Care Plan customer issues best describes the reason you wanted to talk to them?
(Shows ~rspmobile a list of common Walmart Product Care Plan problems)
~rspmobile: "Overcharge/Strange charge" was why I was trying to call.
~rspmobile's review of Walmart Product Care Plan customer service
GetHuman: So how would you sum up your experience for GetHuman's Walmart Product Care Plan customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rspmobile: I have a prepaid phone under $*** from Straight Talk. They first tried the "Our plan doesn't cover that device", then they told me "the plan is incorrect for the item". Before trying to take care of me, the last thing they stated was "You can get it repaired by Straight Talk." Glad I had the Product Care Plan booklet to verify they were wrong. Of course, still waiting on my Walmart eGift Card.
GetHuman: Let's quantify your experience contacting Walmart Product Care Plan. On a scale of 1 to 5, how easy is it go get help on a Walmart Product Care Plan problem?
~rspmobile: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rspmobile: I'd give them a three out of five on communication.
GetHuman: And what about Walmart Product Care Plan's ability to quickly and effectively address your problem?
~rspmobile: For that I would say four out of five.
GetHuman: And finally- any advice for other Walmart Product Care Plan customers?
~rspmobile: Call them early in the day or late. Don't forget any personal or account information you might need for Walmart Product Care Plan to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rspmobile taken from his Walmart Product Care Plan customer service problem that occurred on November 8th, 2017.