Walmart Product Care Plan: Purchased an HP Envy and apparently was the fir...
A Walmart Product Care Plan customer review by GetHuman user ~anonymous from November 26th, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other Walmart Product Care Plan customers when your case took place?
~anonymous: Yes I can. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Walmart Product Care Plan, and if so, how?
GetHuman: And which of these common Walmart Product Care Plan customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Walmart Product Care Plan problems)
~anonymous: "Make a purchase" was why I was trying to call.
~anonymous's review of Walmart Product Care Plan customer service
GetHuman: So how would you sum up your experience for GetHuman's Walmart Product Care Plan customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: Purchased an HP Envy and apparently was the first as the rep had told us one had NOT been sold yet. (wife's tablet*computer) Purchased the extended warranty as you would think is an intelligent move for such a product. A year down the road my wife says it never has done a windows update. Called in set up a claim and all i got were lies from there. After actually getting it in there i received it in a manner to which i cannot verify windows nor are there any apps. Now they tell me this isnt THEY'RE problem and it never was.$***.** paper weight as of now.
GetHuman: Let's quantify your experience contacting Walmart Product Care Plan. On a scale of 1 to 5, how easy is it go get help on a Walmart Product Care Plan problem?
~anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a four out of five on communication.
GetHuman: And what about Walmart Product Care Plan's ability to quickly and effectively address your problem?
~anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other Walmart Product Care Plan customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Walmart Product Care Plan to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Walmart Product Care Plan customer service problem that occurred on November 22nd, 2017.