Walt Disney World: Our visit was terrible. We had * kids, * birthd...
A Walt Disney World customer review by GetHuman user ~upsetmomdisappointedchildren from November 24th, 2017
Background on ~upsetmomdisappointedchildren's case
GetHuman: ~upsetmomdisappointedchildren - can you tell our other Walt Disney World customers when your case took place?
~upsetmomdisappointedchildren: Yeah. It was afternoon, on November 19th.
GetHuman: Did you reach out to Walt Disney World, and if so, how?
GetHuman: And which of these common Walt Disney World customer issues best describes the reason you wanted to talk to them?
(Shows ~upsetmomdisappointedchildren a list of common Walt Disney World problems)
~upsetmomdisappointedchildren: "Make a booking" was why I was trying to call.
~upsetmomdisappointedchildren's review of Walt Disney World customer service
GetHuman: So how would you sum up your experience for GetHuman's Walt Disney World customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~upsetmomdisappointedchildren: Our visit was terrible. We had * kids, * birthdays.We arrived at ** am and at that time the fast passes were sold out and the only ones left were for rides without waits. We tried to visit the princesses and the waits were over * hours. The park closed at * pm, we had * rides total. The Elsa show at the castle was surrounded by thousands, and our children were unable to see anything. After the show it took ** minutes to walk to the exit and in the walk my child started to have a panic attack because we were shoulder to shoulder and people were pushing, running our feet over with strollers, fighting to exit. Over all a terrible visit, crying children that were unable to do anything we came to do. The waits were terrible and over * hours for each ride. We will never visit again.
GetHuman: Let's quantify your experience contacting Walt Disney World. On a scale of 1 to 5, how easy is it go get help on a Walt Disney World problem?
~upsetmomdisappointedchildren: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~upsetmomdisappointedchildren: I'd give them a two out of five on communication.
GetHuman: And what about Walt Disney World's ability to quickly and effectively address your problem?
~upsetmomdisappointedchildren: For that I would say five out of five.
GetHuman: And finally- any advice for other Walt Disney World customers?
~upsetmomdisappointedchildren: Call them early in the day or late. Don't forget any personal or account information you might need for Walt Disney World to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~upsetmomdisappointedchildren taken from his Walt Disney World customer service problem that occurred on November 19th, 2017.