I have just been abused by the Australian Weber...
A Weber customer review by GetHuman user GetHuman-271082 from October 29th, 2017
Background on GetHuman-271082's case
GetHuman: GetHuman-271082 - can you tell our other Weber customers when your case took place?
GetHuman-271082: Yeah. It was middle of the night, on October 21st.
GetHuman: Did you reach out to Weber, and if so, how?
GetHuman: And which of these common Weber customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-271082 a list of common Weber problems)
GetHuman-271082: "Repairs" was why I was trying to call.
GetHuman-271082's review of Weber customer service
GetHuman: So how would you sum up your experience for GetHuman's Weber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-271082: I have just been abused by the Australian Weber customer service. It is shocking to see how a company can survive with such customer care! Not only did she swear at me but she also hung the phone and the only thing I said was "I'm not sure if you can help me but the ignition does not work on my new Webee BBQ"!
GetHuman: Let's quantify your experience contacting Weber. On a scale of 1 to 5, how easy is it go get help on a Weber problem?
GetHuman-271082: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-271082: I'd give them a four out of five on communication.
GetHuman: And what about Weber's ability to quickly and effectively address your problem?
GetHuman-271082: For that I would say three out of five.
GetHuman: And finally- any advice for other Weber customers?
GetHuman-271082: Call them early in the day or late. Don't forget any personal or account information you might need for Weber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-271082 taken from his Weber customer service problem that occurred on October 21st, 2017.