Webroot: Abysmal ** min wait (******). Reached Sales i...
A Webroot customer review by GetHuman user ~Dan Karmon from November 21st, 2017
Background on ~Dan Karmon's case
GetHuman: ~Dan Karmon - can you tell our other Webroot customers when your case took place?
~Dan Karmon: Yup. It was morning, on November 19th.
GetHuman: Did you reach out to Webroot, and if so, how?
GetHuman: And which of these common Webroot customer issues best describes the reason you wanted to talk to them?
(Shows ~Dan Karmon a list of common Webroot problems)
~Dan Karmon: "Technical support" was why I was trying to call.
~Dan Karmon's review of Webroot customer service
GetHuman: So how would you sum up your experience for GetHuman's Webroot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dan Karmon: Abysmal ** min wait (******). Reached Sales instead of Customer Service (do not know how). I was calling regarding my recent purchase, the lady was impatient and rude. She blamed the Customer Service person who sold me the product for giving me the wrong information. She finally, clearly annoyed, pacified me with an offer which I accepted. I have been a customer since ****. Believe it or not, it used to be a nice company. Time to rethink.
GetHuman: Let's quantify your experience contacting Webroot. On a scale of 1 to 5, how easy is it go get help on a Webroot problem?
~Dan Karmon: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dan Karmon: I'd give them a four out of five on communication.
GetHuman: And what about Webroot's ability to quickly and effectively address your problem?
~Dan Karmon: For that I would say five out of five.
GetHuman: And finally- any advice for other Webroot customers?
~Dan Karmon: Call them early in the day or late. Don't forget any personal or account information you might need for Webroot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dan Karmon taken from his Webroot customer service problem that occurred on November 19th, 2017.