Webroot: I called the customer service number...

A Webroot customer review by GetHuman user ~Dan fron Bellevue from November 21st, 2017

Background on ~Dan fron Bellevue's case

GetHuman: ~Dan fron Bellevue - can you tell our other Webroot customers when your case took place?
~Dan fron Bellevue: Sure. It was morning, on November 18th.
GetHuman: Did you reach out to Webroot, and if so, how?
~Dan fron Bellevue: I used the 800-772-9383 number I found for on the GetHuman Webroot customer phone number page I was on: Webroot Customer Service Phone Number
GetHuman: And which of these common Webroot customer issues best describes the reason you wanted to talk to them?
(Shows ~Dan fron Bellevue a list of common Webroot problems)
~Dan fron Bellevue: "Overcharge/Strange charge" was why I was trying to call.

~Dan fron Bellevue's review of Webroot customer service

GetHuman: So how would you sum up your experience for GetHuman's Webroot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dan fron Bellevue: I called the customer service number *-***-***-**** and got right thru. The purpose of my call was to cancel my service and obtain a refund of the automatic renewal fee that was charged to my credit card. Their rep was very pleasant and efficient. I have no complaint about the webfoot software. It has been great and this call was a good experience.
GetHuman: Let's quantify your experience contacting Webroot. On a scale of 1 to 5, how easy is it go get help on a Webroot problem?
~Dan fron Bellevue: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dan fron Bellevue: I'd give them a one out of five on communication.
GetHuman: And what about Webroot's ability to quickly and effectively address your problem?
~Dan fron Bellevue: For that I would say one out of five.
GetHuman: And finally- any advice for other Webroot customers?
~Dan fron Bellevue: Call them early in the day or late. Don't forget any personal or account information you might need for Webroot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dan fron Bellevue taken from his Webroot customer service problem that occurred on November 18th, 2017.

Webroot

2.00 of 5 stars | 28 reviews

~Dan fron Bellevue's Webroot Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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