Webroot: One phone * said "Closed" but went on to say th...
A Webroot customer review by GetHuman user ~Paying more for less service from November 15th, 2017
Background on ~Paying more for less service's case
GetHuman: ~Paying more for less service - can you tell our other Webroot customers when your case took place?
~Paying more for less service: Yup. It was evening, on November 13th.
GetHuman: Did you reach out to Webroot, and if so, how?
GetHuman: And which of these common Webroot customer issues best describes the reason you wanted to talk to them?
(Shows ~Paying more for less service a list of common Webroot problems)
~Paying more for less service: "Technical support" was why I was trying to call.
~Paying more for less service's review of Webroot customer service
GetHuman: So how would you sum up your experience for GetHuman's Webroot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Paying more for less service: One phone * said "Closed" but went on to say the regular Business hrs. were (*:** to *:** Pacific time) or something. I was calling at about *:** something Pacific time. Wait time was excessive. (Need more staff?) Sounds like virus scan hasn't been working correctly past * months or so. Is sending a Trouble shooting e-mail, but sounds like I will have to purchase another upgrade download to be able to use my service. Didn't expect that in addition to just renewing * yr. subscription. Yikes!
GetHuman: Let's quantify your experience contacting Webroot. On a scale of 1 to 5, how easy is it go get help on a Webroot problem?
~Paying more for less service: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Paying more for less service: I'd give them a two out of five on communication.
GetHuman: And what about Webroot's ability to quickly and effectively address your problem?
~Paying more for less service: For that I would say five out of five.
GetHuman: And finally- any advice for other Webroot customers?
~Paying more for less service: Call them early in the day or late. Don't forget any personal or account information you might need for Webroot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Paying more for less service taken from his Webroot customer service problem that occurred on November 13th, 2017.