Webroot: The customer service rep was condescending and...
A Webroot customer review by GetHuman user ~MJG from November 26th, 2017
Background on ~MJG's case
GetHuman: ~MJG - can you tell our other Webroot customers when your case took place?
~MJG: Yeah. It was evening, on November 18th.
GetHuman: Did you reach out to Webroot, and if so, how?
GetHuman: And which of these common Webroot customer issues best describes the reason you wanted to talk to them?
(Shows ~MJG a list of common Webroot problems)
~MJG: "Make a purchase" was why I was trying to call.
~MJG's review of Webroot customer service
GetHuman: So how would you sum up your experience for GetHuman's Webroot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MJG: The customer service rep was condescending and got irritated with me when I wouldn't allow him to log onto my computer. he was very short and somewhat rude. Too bad they have people like this since I love their products and have been a customer for years
GetHuman: Let's quantify your experience contacting Webroot. On a scale of 1 to 5, how easy is it go get help on a Webroot problem?
~MJG: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MJG: I'd give them a one out of five on communication.
GetHuman: And what about Webroot's ability to quickly and effectively address your problem?
~MJG: For that I would say one out of five.
GetHuman: And finally- any advice for other Webroot customers?
~MJG: Call them early in the day or late. Don't forget any personal or account information you might need for Webroot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MJG taken from his Webroot customer service problem that occurred on November 18th, 2017.