Warning to anyone buying Webroot. I bought Webr...
A Webroot customer review by GetHuman user GetHuman-168793 from November 12th, 2017
Background on GetHuman-168793's case
GetHuman: GetHuman-168793 - can you tell our other Webroot customers when your case took place?
GetHuman-168793: Yup. It was morning, on November 5th.
GetHuman: Did you reach out to Webroot, and if so, how?
GetHuman: And which of these common Webroot customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-168793 a list of common Webroot problems)
GetHuman-168793: "Returns" was why I was trying to call.
GetHuman-168793's review of Webroot customer service
GetHuman: So how would you sum up your experience for GetHuman's Webroot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-168793: Warning to anyone buying Webroot. I bought Webroot virus protection for * years. My computer went down and I cannot replace. I have more than * years left on coverage and I was told that Webroot would cancel service immediately. I was told very bluntly that they would not give any refund since I had service over ** days. Beware of buying service for more than one year. This is one customer that will never refer Webroot again.
GetHuman: Let's quantify your experience contacting Webroot. On a scale of 1 to 5, how easy is it go get help on a Webroot problem?
GetHuman-168793: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-168793: I'd give them a five out of five on communication.
GetHuman: And what about Webroot's ability to quickly and effectively address your problem?
GetHuman-168793: For that I would say four out of five.
GetHuman: And finally- any advice for other Webroot customers?
GetHuman-168793: Call them early in the day or late. Don't forget any personal or account information you might need for Webroot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-168793 taken from his Webroot customer service problem that occurred on November 5th, 2017.