Webroot: this is a scam! they sell you this thing and wh...
A Webroot customer review by GetHuman user ~furious from November 15th, 2017
Background on ~furious's case
GetHuman: ~furious - can you tell our other Webroot customers when your case took place?
~furious: Yes I can. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Webroot, and if so, how?
GetHuman: And which of these common Webroot customer issues best describes the reason you wanted to talk to them?
(Shows ~furious a list of common Webroot problems)
~furious: "Change order" was why I was trying to call.
~furious's review of Webroot customer service
GetHuman: So how would you sum up your experience for GetHuman's Webroot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~furious: this is a scam! they sell you this thing and when it doesn't work want to charge ***.**to fix what it should have caught.
GetHuman: Let's quantify your experience contacting Webroot. On a scale of 1 to 5, how easy is it go get help on a Webroot problem?
~furious: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~furious: I'd give them a five out of five on communication.
GetHuman: And what about Webroot's ability to quickly and effectively address your problem?
~furious: For that I would say four out of five.
GetHuman: And finally- any advice for other Webroot customers?
~furious: Call them early in the day or late. Don't forget any personal or account information you might need for Webroot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~furious taken from his Webroot customer service problem that occurred on November 10th, 2017.