West Elm: After waiting on hold for that long, I never AC...

A West Elm customer review by GetHuman user ~offmgr0215 from November 17th, 2017

Background on ~offmgr0215's case

GetHuman: ~offmgr0215 - can you tell our other West Elm customers when your case took place?
~offmgr0215: Yes. It was evening, on November 7th.
GetHuman: Did you reach out to West Elm, and if so, how?
~offmgr0215: I used the 888-922-4119 number I found for on the GetHuman West Elm customer phone number page I was on: West Elm Customer Service Phone Number
GetHuman: And which of these common West Elm customer issues best describes the reason you wanted to talk to them?
(Shows ~offmgr0215 a list of common West Elm problems)
~offmgr0215: "Installation/delivery" was why I was trying to call.

~offmgr0215's review of West Elm customer service

GetHuman: So how would you sum up your experience for GetHuman's West Elm customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~offmgr0215: After waiting on hold for that long, I never ACTUALLY got to talk to anyone! I hung up, called back an hour later, and was told by someone in the "sales" department that customer service was backed up and I'd be on hold for a while. I asked if I could have an email address instead... I was able to look it up online faster than her. She freakin works there!! Also, why is it called the customer service line if customer's NEVER receive the service?!?!
GetHuman: Let's quantify your experience contacting West Elm. On a scale of 1 to 5, how easy is it go get help on a West Elm problem?
~offmgr0215: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~offmgr0215: I'd give them a one out of five on communication.
GetHuman: And what about West Elm's ability to quickly and effectively address your problem?
~offmgr0215: For that I would say one out of five.
GetHuman: And finally- any advice for other West Elm customers?
~offmgr0215: Call them early in the day or late. Don't forget any personal or account information you might need for West Elm to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~offmgr0215 taken from his West Elm customer service problem that occurred on November 7th, 2017.

West Elm

1.00 of 5 stars | 8 reviews

~offmgr0215's West Elm Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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