West Elm: WORST EVER. First order was a rug and table wi...
A West Elm customer review by GetHuman user ~JNunz from November 7th, 2017
Background on ~JNunz's case
GetHuman: ~JNunz - can you tell our other West Elm customers when your case took place?
~JNunz: Yes. It was morning, on November 6th.
GetHuman: Did you reach out to West Elm, and if so, how?
GetHuman: And which of these common West Elm customer issues best describes the reason you wanted to talk to them?
(Shows ~JNunz a list of common West Elm problems)
~JNunz: "Overcharge/Strange charge" was why I was trying to call.
~JNunz's review of West Elm customer service
GetHuman: So how would you sum up your experience for GetHuman's West Elm customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JNunz: WORST EVER. First order was a rug and table with chairs. Came on three separate days, requiring me to stay home three different days from work.**Second order was a king-sized bed, only half of which has been received so far after * weeks. Told them to take the half they delivered and shove the other half up their imcompetent asses.******* me once, shame on you. ***** me twice, shame on me. I won't even step in to a West Elm ever again.
GetHuman: Let's quantify your experience contacting West Elm. On a scale of 1 to 5, how easy is it go get help on a West Elm problem?
~JNunz: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JNunz: I'd give them a three out of five on communication.
GetHuman: And what about West Elm's ability to quickly and effectively address your problem?
~JNunz: For that I would say four out of five.
GetHuman: And finally- any advice for other West Elm customers?
~JNunz: Call them early in the day or late. Don't forget any personal or account information you might need for West Elm to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JNunz taken from his West Elm customer service problem that occurred on November 6th, 2017.