West Elm: We placed an order and then immediately cancell...
A West Elm customer review by GetHuman user ~hpep41 from November 5th, 2017
Background on ~hpep41's case
GetHuman: ~hpep41 - can you tell our other West Elm customers when your case took place?
~hpep41: Yes I can. It was morning, on October 28th.
GetHuman: Did you reach out to West Elm, and if so, how?
GetHuman: And which of these common West Elm customer issues best describes the reason you wanted to talk to them?
(Shows ~hpep41 a list of common West Elm problems)
~hpep41: "Make a purchase" was why I was trying to call.
~hpep41's review of West Elm customer service
GetHuman: So how would you sum up your experience for GetHuman's West Elm customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hpep41: We placed an order and then immediately cancelled(within ** minutes) but the order shipped anyway and now we are responsible for shipping. Customer service was awful. Even the supervisor refused to have any flexibility. I will never shop at this store again.
GetHuman: Let's quantify your experience contacting West Elm. On a scale of 1 to 5, how easy is it go get help on a West Elm problem?
~hpep41: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hpep41: I'd give them a one out of five on communication.
GetHuman: And what about West Elm's ability to quickly and effectively address your problem?
~hpep41: For that I would say three out of five.
GetHuman: And finally- any advice for other West Elm customers?
~hpep41: Call them early in the day or late. Don't forget any personal or account information you might need for West Elm to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hpep41 taken from his West Elm customer service problem that occurred on October 28th, 2017.