Whirlpool: Customer service rep was not helpful at all!Thi...
A Whirlpool customer review by GetHuman user ~AB from November 22nd, 2017
Background on ~AB's case
GetHuman: ~AB - can you tell our other Whirlpool customers when your case took place?
~AB: Yup. It was morning, on November 19th.
GetHuman: Did you reach out to Whirlpool, and if so, how?
GetHuman: And which of these common Whirlpool customer issues best describes the reason you wanted to talk to them?
(Shows ~AB a list of common Whirlpool problems)
~AB: "Repairs" was why I was trying to call.
~AB's review of Whirlpool customer service
GetHuman: So how would you sum up your experience for GetHuman's Whirlpool customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~AB: Customer service rep was not helpful at all!This woman should be reprimanded for lack of customer service skills. When she couldn't do anything for me, she asked if the was anything else she could help me with and hung up! How rude, I am very disappointed this person should not be talking to customers on the phone no empathy, nothing WOW! I just wanted some help with a broken handle on a relatively new microwave. I am a General Manager for a large resort in Maui Hawaii, very disappointed! *****@***.com
GetHuman: Let's quantify your experience contacting Whirlpool. On a scale of 1 to 5, how easy is it go get help on a Whirlpool problem?
~AB: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~AB: I'd give them a two out of five on communication.
GetHuman: And what about Whirlpool's ability to quickly and effectively address your problem?
~AB: For that I would say one out of five.
GetHuman: And finally- any advice for other Whirlpool customers?
~AB: Call them early in the day or late. Don't forget any personal or account information you might need for Whirlpool to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~AB taken from his Whirlpool customer service problem that occurred on November 19th, 2017.