Whirlpool: Even after* days sending a serious complaint th...
A Whirlpool customer review by GetHuman user ~Krishnanath Mudi from November 24th, 2017
Background on ~Krishnanath Mudi's case
GetHuman: ~Krishnanath Mudi - can you tell our other Whirlpool customers when your case took place?
~Krishnanath Mudi: Yes. It was afternoon, on November 20th.
GetHuman: Did you reach out to Whirlpool, and if so, how?
GetHuman: And which of these common Whirlpool customer issues best describes the reason you wanted to talk to them?
(Shows ~Krishnanath Mudi a list of common Whirlpool problems)
~Krishnanath Mudi: "Warranty claim" was why I was trying to call.
~Krishnanath Mudi's review of Whirlpool customer service
GetHuman: So how would you sum up your experience for GetHuman's Whirlpool customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Krishnanath Mudi: Even after* days sending a serious complaint there is no response or at least an acknowledgement on mail.* This is not at all acceptable from a standard organization like Whirpool Refrigerator india.Very unprofessional and unexpected approach.* If the parent company has this attitude, it is well understood that the "Distributors" would behave as explained in the trail mail.* However escalating this to next level i.e. your level for proper action. Would wait for your response.** Regards,* Krishnanath Mudi,***********.
GetHuman: Let's quantify your experience contacting Whirlpool. On a scale of 1 to 5, how easy is it go get help on a Whirlpool problem?
~Krishnanath Mudi: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Krishnanath Mudi: I'd give them a three out of five on communication.
GetHuman: And what about Whirlpool's ability to quickly and effectively address your problem?
~Krishnanath Mudi: For that I would say four out of five.
GetHuman: And finally- any advice for other Whirlpool customers?
~Krishnanath Mudi: Call them early in the day or late. Don't forget any personal or account information you might need for Whirlpool to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Krishnanath Mudi taken from his Whirlpool customer service problem that occurred on November 20th, 2017.