Whirlpool: I had been waiting * weeks to get a microwave...
A Whirlpool customer review by GetHuman user GetHuman-11717 from November 23rd, 2017
Background on GetHuman-11717's case
GetHuman: GetHuman-11717 - can you tell our other Whirlpool customers when your case took place?
GetHuman-11717: Yeah. It was late at night, on November 15th.
GetHuman: Did you reach out to Whirlpool, and if so, how?
GetHuman: And which of these common Whirlpool customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-11717 a list of common Whirlpool problems)
GetHuman-11717: "Warranty claim" was why I was trying to call.
GetHuman-11717's review of Whirlpool customer service
GetHuman: So how would you sum up your experience for GetHuman's Whirlpool customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-11717: I had been waiting * weeks to get a microwave exchanged after their repair tech came out and said it was defective and he reported to them. * calls into customer service, all promising to have someone call back in one week, ** hours, * hours, etc.. No one ever called back until I called into executive office, now, supposedly to get an exchange (another two weeks). They have * more days to deliver by promised date, not much confidence I'll have it after this debacle. Over * weeks to get a simple microwave replaced, imagine if I had to be waiting on a refrigerator. This has been the worst customer service experience I have ever had. Ridiculous!!!!
GetHuman: Let's quantify your experience contacting Whirlpool. On a scale of 1 to 5, how easy is it go get help on a Whirlpool problem?
GetHuman-11717: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-11717: I'd give them a three out of five on communication.
GetHuman: And what about Whirlpool's ability to quickly and effectively address your problem?
GetHuman-11717: For that I would say four out of five.
GetHuman: And finally- any advice for other Whirlpool customers?
GetHuman-11717: Call them early in the day or late. Don't forget any personal or account information you might need for Whirlpool to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-11717 taken from his Whirlpool customer service problem that occurred on November 15th, 2017.