No one at Whirlpool can actually look at a prod...
A Whirlpool customer review by GetHuman user ~chipper3 from November 14th, 2017
Background on ~chipper3's case
GetHuman: ~chipper3 - can you tell our other Whirlpool customers when your case took place?
~chipper3: Yup. It was evening, on November 5th.
GetHuman: Did you reach out to Whirlpool, and if so, how?
GetHuman: And which of these common Whirlpool customer issues best describes the reason you wanted to talk to them?
(Shows ~chipper3 a list of common Whirlpool problems)
~chipper3: "Returns" was why I was trying to call.
~chipper3's review of Whirlpool customer service
GetHuman: So how would you sum up your experience for GetHuman's Whirlpool customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~chipper3: No one at Whirlpool can actually look at a product and answer a question. They try to look in a manual but the manuals do not answer the question. You cannot call a factory where the products are. They can not look up a store that actually caries the product so it can be looked at. Stores that I was referred to did not have the product and had no means to answer the question. Someone is supposed to call me back. Mu impression is that Whirlpool does not have a very good customer interface. It is broken.
GetHuman: Let's quantify your experience contacting Whirlpool. On a scale of 1 to 5, how easy is it go get help on a Whirlpool problem?
~chipper3: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~chipper3: I'd give them a two out of five on communication.
GetHuman: And what about Whirlpool's ability to quickly and effectively address your problem?
~chipper3: For that I would say one out of five.
GetHuman: And finally- any advice for other Whirlpool customers?
~chipper3: Call them early in the day or late. Don't forget any personal or account information you might need for Whirlpool to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~chipper3 taken from his Whirlpool customer service problem that occurred on November 5th, 2017.