Whirlpool: Poor Customer Service. Refrigerator Ice maker b...
A Whirlpool customer review by GetHuman user ~DianaA from November 8th, 2017
Background on ~DianaA's case
GetHuman: ~DianaA - can you tell our other Whirlpool customers when your case took place?
~DianaA: Yeah. It was afternoon, on October 29th.
GetHuman: Did you reach out to Whirlpool, and if so, how?
GetHuman: And which of these common Whirlpool customer issues best describes the reason you wanted to talk to them?
(Shows ~DianaA a list of common Whirlpool problems)
~DianaA: "Warranty claim" was why I was trying to call.
~DianaA's review of Whirlpool customer service
GetHuman: So how would you sum up your experience for GetHuman's Whirlpool customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DianaA: Poor Customer Service. Refrigerator Ice maker broke * months before the warranty had ended. Contacted local service company to determine extent of problem. The service company tried to obtain the part that broke as part of the service call but found out it needed the whole door replace. Call Whirlpool to try and obtain door. Whirlpool indicated the warranty was now ** days over the warranty date and I had not used an approved service rep. therefore I could no longer get $*** door on warranty.**Whirlpool was not very accomodating in trying to work with customer. They would not take a receipt from the local refrigerator repair company as proof that a service call had been performed prior to the * year warranty was over to determine the problem.**We purchased the whirlpool because we thought it was a good brand, but if the refrigerator parts can't even out last the warranty and the company does not work with the customer to ensure customer satisfaction, I would caution you from buying
GetHuman: Let's quantify your experience contacting Whirlpool. On a scale of 1 to 5, how easy is it go get help on a Whirlpool problem?
~DianaA: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DianaA: I'd give them a one out of five on communication.
GetHuman: And what about Whirlpool's ability to quickly and effectively address your problem?
~DianaA: For that I would say two out of five.
GetHuman: And finally- any advice for other Whirlpool customers?
~DianaA: Call them early in the day or late. Don't forget any personal or account information you might need for Whirlpool to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DianaA taken from his Whirlpool customer service problem that occurred on October 29th, 2017.