Whirlpool: Rude customer service* called about lifetime wa...
A Whirlpool customer review by GetHuman user GetHuman-226027 from November 17th, 2017
Background on GetHuman-226027's case
GetHuman: GetHuman-226027 - can you tell our other Whirlpool customers when your case took place?
GetHuman-226027: Yeah. It was afternoon, on November 13th.
GetHuman: Did you reach out to Whirlpool, and if so, how?
GetHuman: And which of these common Whirlpool customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-226027 a list of common Whirlpool problems)
GetHuman-226027: "Warranty claim" was why I was trying to call.
GetHuman-226027's review of Whirlpool customer service
GetHuman: So how would you sum up your experience for GetHuman's Whirlpool customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-226027: Rude customer service* called about lifetime warranty* customer service agent did not even ask for model number but offered to send me a new basket that I would have to install or pay to get installed* dismissive* indicated did not care if I chose not to purchase further whirlpool products
GetHuman: Let's quantify your experience contacting Whirlpool. On a scale of 1 to 5, how easy is it go get help on a Whirlpool problem?
GetHuman-226027: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-226027: I'd give them a one out of five on communication.
GetHuman: And what about Whirlpool's ability to quickly and effectively address your problem?
GetHuman-226027: For that I would say two out of five.
GetHuman: And finally- any advice for other Whirlpool customers?
GetHuman-226027: Call them early in the day or late. Don't forget any personal or account information you might need for Whirlpool to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-226027 taken from his Whirlpool customer service problem that occurred on November 13th, 2017.