Whirlpool: Their automated phone system is terrible. Diff...
A Whirlpool customer review by GetHuman user ~Jay Lewis from November 27th, 2017
Background on ~Jay Lewis's case
GetHuman: ~Jay Lewis - can you tell our other Whirlpool customers when your case took place?
~Jay Lewis: Sure. It was evening, on November 18th.
GetHuman: Did you reach out to Whirlpool, and if so, how?
GetHuman: And which of these common Whirlpool customer issues best describes the reason you wanted to talk to them?
(Shows ~Jay Lewis a list of common Whirlpool problems)
~Jay Lewis: "Repairs" was why I was trying to call.
~Jay Lewis's review of Whirlpool customer service
GetHuman: So how would you sum up your experience for GetHuman's Whirlpool customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jay Lewis: Their automated phone system is terrible. Difficult to hear representative, when on hold the "music" comes a goes so you're not sure if the connection is broken.
GetHuman: Let's quantify your experience contacting Whirlpool. On a scale of 1 to 5, how easy is it go get help on a Whirlpool problem?
~Jay Lewis: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jay Lewis: I'd give them a three out of five on communication.
GetHuman: And what about Whirlpool's ability to quickly and effectively address your problem?
~Jay Lewis: For that I would say four out of five.
GetHuman: And finally- any advice for other Whirlpool customers?
~Jay Lewis: Call them early in the day or late. Don't forget any personal or account information you might need for Whirlpool to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jay Lewis taken from his Whirlpool customer service problem that occurred on November 18th, 2017.