Whirlpool: i purchased a new refridgerator and needed help...
A Whirlpool customer review by GetHuman user ~guy cariddi from November 15th, 2017
Background on ~guy cariddi's case
GetHuman: ~guy cariddi - can you tell our other Whirlpool customers when your case took place?
~guy cariddi: Yes I can. It was evening, on November 10th.
GetHuman: Did you reach out to Whirlpool, and if so, how?
GetHuman: And which of these common Whirlpool customer issues best describes the reason you wanted to talk to them?
(Shows ~guy cariddi a list of common Whirlpool problems)
~guy cariddi: "Returns" was why I was trying to call.
~guy cariddi's review of Whirlpool customer service
GetHuman: So how would you sum up your experience for GetHuman's Whirlpool customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~guy cariddi: i purchased a new refridgerator and needed help on the weekend to get the ice and water unit working , the manual is very poor and does not show what the indicatorites mean and go figure cust service open only monday thru fri when most people are working , VERY DISASTIFIED WILL CALL LOWES AND ARRANGE TO RETURN THIS UNIT
GetHuman: Let's quantify your experience contacting Whirlpool. On a scale of 1 to 5, how easy is it go get help on a Whirlpool problem?
~guy cariddi: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~guy cariddi: I'd give them a five out of five on communication.
GetHuman: And what about Whirlpool's ability to quickly and effectively address your problem?
~guy cariddi: For that I would say one out of five.
GetHuman: And finally- any advice for other Whirlpool customers?
~guy cariddi: Call them early in the day or late. Don't forget any personal or account information you might need for Whirlpool to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~guy cariddi taken from his Whirlpool customer service problem that occurred on November 10th, 2017.