Whirlpool: Wanted to talk to tech support because I have a...
A Whirlpool customer review by GetHuman user ~Victor from November 27th, 2017
Background on ~Victor's case
GetHuman: ~Victor - can you tell our other Whirlpool customers when your case took place?
~Victor: Yes I can. It was evening, on November 17th.
GetHuman: Did you reach out to Whirlpool, and if so, how?
GetHuman: And which of these common Whirlpool customer issues best describes the reason you wanted to talk to them?
(Shows ~Victor a list of common Whirlpool problems)
~Victor: "Complaint" was why I was trying to call.
~Victor's review of Whirlpool customer service
GetHuman: So how would you sum up your experience for GetHuman's Whirlpool customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Victor: Wanted to talk to tech support because I have a Whirlpool dryer overheating and producing a diagnostic code of F**. Unless you are a authorized service rep, Whirlpool will not talk to you. I am a commercial builder and never ever will I buy another Whirlpool product nor will I ever spec Whirlpool in any of our commercial projects.*They are arrogant, self serving, and could give a **** about their customers. Worse company I have ever dealt with and I have been in business for ** years.
GetHuman: Let's quantify your experience contacting Whirlpool. On a scale of 1 to 5, how easy is it go get help on a Whirlpool problem?
~Victor: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Victor: I'd give them a three out of five on communication.
GetHuman: And what about Whirlpool's ability to quickly and effectively address your problem?
~Victor: For that I would say one out of five.
GetHuman: And finally- any advice for other Whirlpool customers?
~Victor: Call them early in the day or late. Don't forget any personal or account information you might need for Whirlpool to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Victor taken from his Whirlpool customer service problem that occurred on November 17th, 2017.